Citrus3.com (Citrus Three d.o.o.) SHALL NOT BE LIABLE FOR (i) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS OR LOSS OF REVENUE RESULTING FROM THE USE OF THE PRODUCTS AND SERVICES BY YOU OR ANY THIRD PARTIES OR ANY FAILURE OF THE PRODUCTS AND SERVICES OR (ii) ANY LOSS OF DATA OR CORRUPTION OF DATA, INCLUDING LOSS OF DATA RESULTING FROM DELAYS, NONDELIVERIES, MISDELIVERIES, SERVICE INTERRUPTIONS, FAILURE OF OUR NETWORK, FAILURE OF SERVERS, THE RELOADING OF AN OPERATING SYSTEM OR OTHER SOFTWARE ON A hosting OR THE NEGLIGENCE OF citrus3.com. CUSTOMER IS SOLELY RESPONSIBLE FOR SAFEGUARDING, BACKING UP AND ARCHIVING ALL DATA OWNED, CONTROLLED OR TRANSMITTED BY CUSTOMER THAT RESIDES ON OUR NETWORK OR ANY SERVER OWNED OR OPERATED BY US.

Citrus Three d.o.o. (citrus3.com) does not accept or assume any domicile at any place, location or office in the world (also not at the office of its hired support agent), other than its registered office (as shown on the customer invoice).

Refunds: Refunds are offered to new clients who notify us within 30 days of purchase, provided the service remains unused and no support has been requested during this period. Refunds cannot be requested or provided to customers due to prolonged non-usage of the service. Refunds are strictly limited to the aforementioned conditions and are not available outside of this timeframe.

Chargebacks - Credit Card Reversals: Citrus3 has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment that is found to be valid will be permanently closed down and reported to debt collection. Any past due fees plus a £100/$150 chargeback fee (per chargeback made) will be sent to our debt collections agency. If our collection efforts fail, unpaid debts will be reported to all available credit reporting agencies and local law enforcement will be notified of fraudulent internet activity.

Cancelation: A service may be cancelled at any time with Citrus3. Citrus3.com reserves the right to recycle an account name or port number to new customers once the account has been deactivated or closed. Fees are payable in advance. There is no minimum term required and you are free to leave at any time by either cancelling your subscription via the online billing portal or by contacting your bank to stop future payments. You will be required to pay any unpaid overdue invoices after cancelation.

Service & Uptime SLA: We strive to maintain a 99.9% uptime and therefore make all effort to ensure a reliable service 24 hours a day. Should we fall below this SLA the client is entitled to a refund for the timeframe the service was unavailable.

Auto DJ Storage: Some Citrus 3 packages come with a free auto DJ storage capacity. Even though we strive to keep our servers as secure as possible at all times we do not back up the free storage vault. We reccomend all clients to keep backups of their own mp3s uploaded.

Support: We provide a helpdesk to all clients via our website. The helpdesk is open 24 hours a day and we aim to respond to tickets submitted within 24 hours, though in most cases much sooner. All clients are expected to be professional when dealing with Citrus 3 support representatives and under no circumstances do we tolerate abuse either by telephone or written in an email.

Apps: Our plans include an app submission to both Google Play, and the Apple app store. The service is managed and completed by an outsourced company. The service includes one app submission to both stores (with select plans). Any further submissions or updates are charged by the outsourced company directly and at their discretion.

Free Trial: A trial may be offered via our website or on an individual basis. Trials are available once per customer. Should a customer return after already using trial time, a full charge will apply. ⇐ Back to website