Changes to our support email.

help-and-support

 

In an effort to improve our customer support.  As of 29th February 2018 our support system is changing.  This includes the ticket system and our official contact email address.

You can find our new contact information via our official support page 

All old email contacts will no longer function and email sent to them will not reach us.

Thank you for your understanding.

Team Citrus3.com

Add your Citrus3 radio station to Sonos

svbt

Have you ever wanted to listen to your Citrus3 radio station via your Sonos device?

It’s really easy to set up and your stream will be listed with Sonos which will bring a lot of listeners your way.

You will need just need to have your stream URL.  If you do not have your stream URL please contact us via info@citrus3.com and we will provide it to you.

Simply open the Sonos App on your Windows or Mac computer:

  1. Click on “Manage” then click “Add Radio Station.”
  2. Add your streaming URL of your radio station.  If you do not know it, please contact us and we will provide it for you.
  3. From the Sonos music menu, go to Radio by TuneIn then My Radio Stations where the newly added station will be listed.

That’s it!  Your radio can now be found via all Sonos devices.

For further support or more information please visit us via our website Citrus3.com

How to make a SHOUTcast stream public via Centova – Create an authhash

shoutcast, authhash

 

Many radio broadcasters will feel baffled when they log into their shoutcast dnas admin only to find an error message stating that “there is no auth hash” or the stream is “not public”.  This simply means that the station has not been fully registered with shoutcast and will not display in the directory until the authhash has been created.  Some people may feel that they don’t want or need to be listed in the directory, if that is the case with your radio station then please ignore this tutorial.

To create an authhash you need to do the following two things.

First log in to your control panel and click settings —> click the “Server Overrides” tab and change the status for Public to ‘always’

After you have set that, please restart your server for the change to take effect.

The next step you need to create an auth hash.  This is simply a registration with shoutcast.com  - To do this please log in to the citrus3 control panel and click the ‘admin’ link on the left hand side.  A new page will now appear for your server settings.

Next click ‘Server Login’ in the top right corner and use ‘admin’ as the username and use the same password which you would use to log in to the Citrus3 control panel.

Once logged in, click ‘Create Authhash’  and follow the instructions by filling in all the relevant fields about your radio station.  Your auth hash will now be created and your stream public.  You will be listed in the shoutcast directory shortly after.

Citrus3 Uptime Review January 2016

As part of our commitment to providing a world class service for our internet radio customers, our top priority is uptime. We therefore provide our stats monthly in a review within our blog.

In January 2016 overall our entire network Citrus 3 experienced 100% uptime as per our service level agreement.

2016 January 100 % Excellent

All data sourced from our service monitor at webhostingstuff.

Helpdesk Christmas and New Year Break

shoutcast radio christmas

The Citrus3 Helpdesk will remain closed from December 21 through January 2, 2016 for the Christmas and New Year break. As a result support tickets will be unavailable during this period.

Please submit all helpdesk requests on January 2 2016 or after.

Our NOC (Network operations centre) team will remain open during this time and will continue to monitor all streams 24/7 should an emergency arise.

In view of the Christmas break, we would like to thank you for being patient during this time.

We take this opportunity to wish you a wonderful time this festive season.

Happy Holidays!

The Citrus 3 Helpdesk

Uploading large files to the radio autoDJ system (Centova)

radio, big file, autoDJ

 

 

As enjoyable as it may seem to upload files via the control panel.  Some customers however may find themselves having issues when the mp3 file is over 100MB in size or encoded in a particular format.

Many DJs who encode their radio shows in 1 hour + longer segments will find themselves with a large mp3 file and in most cases the files will not upload using the online uploader.  The main reason for this is stability.  We want our customers to upload their media successfully and without any corruption along the way, for this reason we have a cap set on the control panel uploader.

What to do instead?

Use an FTP client.

You can download an FTP Client by carrying out a google search for ‘FTP Client’.

At citrus3 we use a free client called filezilla.  A google search for “filezilla client” will take you to their official download page.  Once you have the ftp client installed you will need three details.

  • IP/Host – Same as shown in your welcome email
  • Username – Same as what you use to log into the citrus3 control panel
  • Port – Leave this blank (some clients use the port which they are given for broadcasting and this will NOT work!)
  • Password – This is your password which you use to log in to the shoutcast dnas or your control panel.

Once you have those details set up in your ftp client you can go right ahead and connect to your server.  With filezilla and nearly every other ftp client you will be shown the folders where you can upload after you have connected.  In this case you need to upload to the MEDIA folder.  Please note.. adding new folders will not work.  All files MUST be placed into the media folder.

You can now drag and drop your media into the media folder and once the transfer is complete you can log into your control panel and continue the setup of your radio playlist using the media which you just uploaded using the FTP client.

Here is a list of free ( and paid ) FTP clients which can be downloaded right away

Filezilla: https://filezilla-project.org

SmartFTP: https://www.smartftp.com

CoffeeCup: www.coffeecup.com/free-ftp

ServU: www.serv-u.com/ftpvoyager

FireFTP: fireftp.net

If you have any more questions regarding FTP or uploading media to your centova autoDJ system please contact a radio expert via the following link: http://citrus3.com/contact.php

Why is there a delay with Shoutcast when broadcasting?

radio DJ

What you are experiencing is called stream “buffer buildup”.  This is where data is required to be stored into your Shoutcast server first before it is pushed forward to listeners.  Typically when broadcasting at 128KBPS, the delay should be no longer than 20 seconds.  This is not a bad thing, but simply the way that shoutcast technology works.  The reasons its a good thing is because it stores 20+ seconds of data first, so if you were to have an accident and your connection dropped for up to 20 seconds, no listeners would be lost.  If this data wasn’t stored, your server would drop connection and all listeners along with it.

For quality shoutcast hosting please visit us at Citrus3.com

Compatible Internet Radio Broadcasting Software

With a growing internet radio market and a new market now being born for radio automation to be carried out directly from a studio computer which will you choose?  We have compiled a guide of the most popular software which works in conjunction  with our servers.

It is possible that we have missed something out in this guide, and so if your software is not on this list, it is important that you find out wether the software supports “shoutcast” server technology.  This is the platform which we use, and anything which has the shoutcast option will connect and broadcast via our servers.

1. Winamp & SHOUTcast plugin

Price: Free

Compatibility: PC

Download: http://www.citrus3.com/winamp.zip   http://www.citrus3.com/dsp.zip

The king of all broadcasting tools.  The official shoutcast dsp plugin is the most stable and resource friendly encoder available.  With an easy to set up interface, abundant information and help available via shoutcast forums this really is the way to go if you have a windows computer, and do not require special automation features.  This is as basic as it gets, buts its free and easy to set up.

 

2. BUTT (Broadcast using this tool)

Price: Free

Compatibility: PC, Mac

Download: Win Mac

A perfect tool for those who do not have a windows computer, BUTT is the leading and only free encoder for a Mac.  The only downside is that it does not come with anything to play your music from, however that is not a problem at all, because you can play your music from any audio source that you like, iTunes, vlc player, real player, or even from your web browser using a service such as spotify or deezer.  BUTT comes with a fully working encoder compatible with both v1 and v2 shoutcast servers, and it provides the option to select which audio source you want to broadcast from.

 

3. SAM Broadcaster

Price: $299

Compatibility: PC

Website: http://spacial.com/sam-broadcaster#features

We mentioned that winamp and shoutcast dsp are the king of encoders.  Now SAM is quiet simply the king of radio automation.  This fully featured product should be installed on the computer of any professional radio broadcaster.  With features to scream for including complete scheduling, audio pipeline configuration, playlist automation, and the use of multiple encoders at the same time, this quiet simply is the best radio broadcasting tool for any windows broadcast enthusiast and professional.

4. Nicecast

Price: $59

Compatibility: Mac

Website: https://www.rogueamoeba.com/nicecast/

Nicecast is another stand alone encoder for the Apple Mac.  This encoder comes with the choice of selecting the exact source of audio.  You can select any software to broadcast from, so for example if you are playing music from your iTunes library, and talking via Skype, you can simply select the audio source to come from just those two applications.  This simplicity and ease of use comes with a price tag, and for $59 it sure is worth it.

5. Virtual DJ

Price: $299

Compatibility: PC, Mac

Website: http://www.virtualdj.com/buy/index.html

Virtual DJ is a virtual studio for DJs who like to mix their music.  It is a complete studio tool without as much automation when compared to SAM broadcaster, however with the added bonus of mixing and “beat matching” your tracks.  The software features virtual turntables which is great for broadcasters of electronic and dance music.  Virtual DJ also includes shoutcast encoders which means its good to go out of the box to connect to our servers.  For those of you who do not want to pay $299 virtual DJ offers a monthly subscription based licence for $19 per month.

6. Radio DJ

Price: Free

Compatibility: PC

Website: http://www.radiodj.ro

Radio DJ is developed as a free to use and complete radio automation system much like what SAM offers however it is completely free.  Though we have not used it or spoken to many of our own clients using the software, we think it is ideal for those starting out and who require scheduling for the live broadcasts.  Being free it may be buggy compared to software which you pay for, however lets not judge.  Its there for free and if you do not have $299 to invest in radio automation then Radio DJ is the way to go.

 

All of the software mentioned above requires you to have a shoutcast hosting service available.  For quality shoutcast hosting for your radio station please visit us at http://www.citrus3.com

Using BUTT, SAM Broadcaster, and Nicecast with SHOUTcast v2

So we have had a lot of clients recently requesting if we are able to support shoutcast v1.  The main reason being is that there is no option in traditional broadcasting encoders and radio automation software like SAM to input a username which SHOUTcast v2 requires.  With that being said it is clear that a lot of stream hosting providers are not educated well enough to work out how SHOUTcast v2 works behind the scenes and what is required to make SHOUTcast v2 work on software like BUTT, SAM broadcaster, or even Nicecast.  There is a very simple solution to to making these applications successfully connect to a SHOUTcast v2 server without the need for any kind of add on or complicated solution.

So as we mentioned when configuring BUTT, SAM, or Nicecast to connect to your server you are simply presented with the classic shoutcast v1 fields.  This includes IP/Host address, port number, and password.  But SHOUTcast v2 requires a username too in order to work.  Here is what you need to do:

Enter the server IP, and server port as normal.  Then in the password field enter your username, yep thats right your username, followed by a colon (:) followed by your password.  So if for example my username was amazeradio and my password was helloworld I would enter in the password field the following: amazeradio:helloworld

Pretty simple.  I hope this short post has explained and cleared things up for those that were not aware of this.  It really is much better to work with the latest technology such as SHOUTcast 2 as this will help a lot in the long run and is much more stable wether you are broadcasting live from a computer or using an autoDJ system.

For high quality shoutcast hosting and internet radio solutions please visit us at Citrus3

Start An Internet Radio Station From Your iPhone

papayaapp

We have just discovered a fantastic app that could come in really handy for your talk radio stations.  Before you get too excited it won’t allow you to stream music from your iPhone, however with that being said its a fantastic tool for reporters carrying out interviews and news reports on the go.  You can take it with you, connect to one of our servers and broadcast live from wherever you are with a click of a button.

The main benefit of course is that as far as weight goes it won’t let you down.  No more do you have to rely on carrying your laptop around with you or inviting your guest to the studio to carry out a chat show or interview.

Simply go to Starbucks, launch the app and start your radio show on the go.  Or even better for sports radio stations.  You can now become a live commentator directly from any game.

The app is available for the iPhone from the Apple app store by carrying out a search for “Papaya” and is not available in all stores around the world just yet.  It supports Shoutcast and Icecast formats up to any bit rate that your radio station or your mobile phone network will allow.

For premium internet radio hosting that works great with Papaya visit Citrus3.com

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